REAL TIME COMPUTER SUPPORT SERVICES
With the significant increase in cyber incidents globally, Remote Monitoring & Management of IT systems allows us to keep your systems running smoothly, your devices secure & your data safe.
Our RMM service processes essential security patches & windows updates, as well as provides constant, proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from external threats & fix most issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity.
Every link, email, download & network connection is an opportunity for hackers to compromise your devices. With this in mind, rounding off the RMM bundle is award-winning antivirus software with complete protection from viruses & identity theft, without slowing you down.
Remote access support is also available (standard rates apply) as part of our computer help service, meaning we can connect to assist you in seconds rather than waiting for us to drive to you!
Real Time Computer Monitoring & Alerts
The RMM software passively monitors devices 24/7 to watch for changing conditions. Each device type has a set of threshholds that send instant alerts to tech support when something crosses those markers. Eg temperature, fan speed, drive space, a service etc Issues can be addresses in real time to keep on top of potential problems,
IT automation is a set of rules that execute repeated processes on a scheduled basis. These processes can be set to a time convenient to you with full reports able to be sent to us, you or both! Some automation tasks include: Create System Restore Point, Delete Temp Files, Defragment, Checkdisk & custom scripts.
Patch Management is the process of handling upgrades & patches for your programs, protecting against cyber-security threats, fixing bugs as well as improving performance & functionality. We continually monitor every asset for signs of necessary patches. Reports are available to be sent to you as well.
Advanced Computer Maintenance
Our RMM program also allows advanced computer maintenance without taking over your PC. We can: work on the Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.
Premium Antivirus Software
Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe. Trusted and integrated by market-leading companies, including Cisco, Palo Alto Networks and more, Webroot is our antivirus of choice! Always-on security, identity protection, real-time anti-phishing, firewall monitor and more!
Integrated Remote Support
The remote support integrated into the software allows us to use a remote access tool to log onto your computer and assist when needed. There is also a chat function, allows file transfers and can be run in an attended or unattended support session. All remote sessions are protected with TLS and 256-bit AES encryption. User IDs and passwords are encrypted in-flight and at rest.
IT Asset & Inventory Tracking
Our program enables us to gather network & asset information with a click of button & within seconds for any device that has the agent installed. We can get information about Hardware, Software, Operating System, MS Office, Antivirus, update & license status, HDD Usage, CPU, Memory type, size, Detailed Server & Workstation configuration & status!
Powerful Reporting & Analytics
We track & measure networks, assets, system health & performance for clear visibility of the IT environment, allowing us to deliver an optimal IT system. On demand reports, or automated scheduling, allow us to share valuable report insights with relevant stakeholders. Some top reports include: System Health At-A-Glance, Agent health, System Inventory Audit, Microsoft Licensing etc
IT Helpdesk & Ticketing
Our helpdesk and ticketing system is intuitive & user-friendly, allowing us to communicate directly & manage your issues with minimal fuss. You can lodge a ticket via the portal (preferred) or via a support email. You can open, view and manage tickets from the Portal while keeping track of all correspondence with respect to tickets. The Customer Portal is a safe space for clients only.
We have started to create and maintain a robust Knowledge Base which centralizes storage of important articles, information and tips and tricks. It’s the go-to place to check for solutions to simple and common problems. A lot of issues can be solved easily using the simple guides and explanations here.
24 Hour Computer Repairs Brisbane
Computer Emergency provides 24 hour Computer Repairs for home & business users with a mobile computer repair service across Brisbane, QLD. We’re ready to respond 24/7 (weekends by appointment only) & provide on the spot solutions at critical moments. We understand that your computer needs to be fixed ASAP to maintain continuity. Each job is approached with calmness & professionalism. Our goal is to arrive within 30 minutes, identify the problem, map a solution & complete the repair to your budget.
Quick response times to: Balmoral, Bulimba, Camp Hill, Cannon Hill, Hawthorne, Morningside, Murarrie, Norman Park, Seven Hills and many more. Check our Service Area page for a full list of suburbs or give us a call to arrange a remote access session at your convenience. We’ll travel around 30 minutes to get to you or further if needed. There is also a remote access option for those clients further afield or where time is critical.
Mobile Computer Repairs Brisbane
Computers and Laptops We Repair
Our computer repair service covers all major brands of PCs, Laptops and Servers and we also offer support from a large range of IT services & computer services. Some examples are listed below:
why choose computer emergency
testimonials & reviews
Don’t just believe what you are told! All of our testimonials are available on social media. We encourage you to read through our 5 star ratings on Google Reviews & Facebook Reviews when making your decision to choose a computer repair company. These are real people and real businesses giving real testimonials! We’re not just showing you the good ones… You are dealing with the business owner so your satisfaction is guaranteed!