RMM aka Remote Monitoring & Management refers to software that helps locate, update, & monitor client computers/servers/devices without the need for me being on site.
Here are some of the features of Computer Emergency’s RMM program:
- Real Time Monitoring & Alerts – I receive instant alerts on any issues so I can take appropriate action. I can monitor multiple systems & networks simultaneously no matter where I am in the world.
- IT Automation – Completely automated administrative & maintenance tasks like creating vital System Restore Points.
- Patch Management – Completely automated Patch Management (windows & programs updates)
- Advanced Maintenance – Advanced Maintenance without interfering with the user
- Integrated Remote Support – Remote access to perform maintenance in foreground or background
- Asset & Inventory Tracking – Gathering of network & asset information for each monitored device. (this includes common software serial numbers, IP addresses, log ins etc)
- Powerful Reporting & Analytics – Measure & track network, assets, health & performance using reports & gaining clear visibility on the IT environment. You will get improved reports sent automatically each month.
- Helpdesk & Ticketing – I’ve introduced a ticketing & time tracking system for helpdesk & on-site activities. A new helpdesk portal & email address to lodge tickets will be in place. This will stop my phone ringing nonstop, allow jobs to be finished faster & make sure no one is forgotten in the mayhem. Tickets will be categorised accordingly & addressed within agreed time frames.
- Knowledge Base – Tips & tricks that may help problem solving common issues.
- Customer Portal – Quickly view ticket status, add tickets & access the Knowledge Base
Real Time Monitoring and Alerts:
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- VMware
- Hyper-V & SNMP enabled devices
Real Time Monitoring and Alerts:
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- VMware
- Hyper-V & SNMP enabled devices
Patch Management
We provide a complete platform for automating Patch Management in a simple and quick to implement methodology. Patch Management can be applied on individual devices and groups, including;
- Run Windows Update: All / Critical / Important / Security.
- Run Windows Update: Service Pack
- Install Microsoft Office Updates
- Install Driver Updates (Hardware)
- Install Java updates
- Install Adobe updates
- Reboot If Needed
Integrated Remote Support
Remote access with the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
Advanced Maintenance without taking over remote PC’s
Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.
Asset and Inventory Tracking
Quickly gather of network and asset information with a click of button and within seconds for any device that has the agent installed.
- Hardware distribution
- Software inventory
- Operating System distribution
- MS Office distribution
- Antivirus type, update and license status
- HDD Usage and alerting on upgrade required
- Hardware (CPU, Memory) type, size and alert on upgrade required
- Detailed Server and Workstation configuration and status
Powerful Reporting and Analytics
We can measure and track your networks, assets, health and performance using reports and gaining clear visibility on the IT environments. The Reporting Suite includes a wide range of different reports that help set data-driven goals and track the right metrics. Some of our top reports include:
- System Health at a glance
- Specific customer health
- Agent health
- System Inventory Audit
- Microsoft Licensing
- Reporting and Analytics
Webroot – Secure Anywhere.
Webroot – Secure Anywhere.This is our antivirus of choice! Fast, lightweight, thorough, can reverse cryptolocker. It’s amazing!
Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe. Our smarter approach harnesses the power of cloud-based collective threat intelligence derived from millions of real-world devices to stop threats in real time and help secure the connected world.
- Protect your identity, online shopping, and online banking
- No time-consuming updates or slow scans