remote monitoring and management rmm

24/7 COMPUTER MANAGEMENT

With the significant increase in cyber incidents globally, Remote Monitoring & Management of IT systems allows us to keep your systems running smoothly, your devices secure & your data safe.

Our RMM service provides essential security patches & windows updates, as well as provides constant, proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from external threats & fix most issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity.

Every link, email, download & network connection is an opportunity for hackers to compromise your devices. With this in mind, rounding off the RMM bundle is award-winning antivirus software with complete protection from viruses & identity theft, without slowing you down. 

Remote access support is also available (standard rates apply), meaning we can connect to assist you in seconds rather than waiting for us to drive to you!

COMPUTER MANAGEMENT
From $33
device / month
24/7 Computer Monitoring
Security & Patch Management
Automated Maintenance
Premium Antivirus Software
Weekly & Monthly Reporting
realtime computer monitoring and management

Real Time Computer Monitoring & Alerts

The RMM software passively monitors devices 24/7 to watch for changing conditions. Each device type has a set of threshholds that send instant alerts to tech support when something crosses those markers. Eg temperature, fan speed, drive space, a service etc Issues can be addresses in real time to keep on top of potential problems.

integrated remote support

IT Automation

IT automation is a set of rules that execute repeated processes on a scheduled basis. These processes can be set to a time convenient to you with full reports able to be sent to us, you or both! Some automation tasks include: Create System Restore Point, Delete Temp Files, Defragment, Checkdisk & custom scripts.

patch management

Patch Management

Patch Management is the process of handling upgrades & patches for your programs, protecting against cyber-security threats, fixing bugs as well as improving performance & functionality. We continually monitor every asset for signs of necessary patches. Reports are available to be sent to you as well. 

advanced computer maintenance

Advanced Computer Maintenance

Our RMM program also allows advanced computer maintenance without taking over your PC. We can: work on the Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.

premium antivirus software

Premium Antivirus Software

Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe. Trusted and integrated by market-leading companies, including Cisco, Palo Alto Networks and more, Webroot is our antivirus of choice! Always-on security, identity protection, real-time anti-phishing, firewall monitor and more!

integrated remote support

Integrated Remote Support

The remote support integrated into the software allows us to use a remote access tool to log onto your computer & assist when needed. There is also a chat function & our remote support can be provided in an attended or unattended session. All remote sessions are protected with TLS & 256-bit AES encryption. User IDs & passwords are encrypted in-flight & at rest.

it asset and inventory tracking

IT Asset & Inventory Tracking

Our program enables us to gather network & asset information with a click of button & within seconds for any device that has the agent installed. We can get information about Hardware, Software, Operating System, MS Office, Antivirus, update & license status, HDD Usage, CPU, Memory type, size, Detailed Server & Workstation configuration & status!

powerful reporting and analytics

Powerful Reporting & Analytics

We track & measure networks, assets, system health & performance for clear visibility of the IT environment, allowing us to deliver an optimal IT system. On demand reports, or automated scheduling, allow us to share valuable report insights with relevant stakeholders. Some top reports include: System Health At-A-Glance, Agent health, System Inventory Audit, Microsoft Licensing etc

it helpdesk and ticketing

IT Helpdesk & Ticketing

Our helpdesk and ticketing system is intuitive & user-friendly, allowing us to communicate directly & manage your issues with minimal fuss. You can lodge a ticket via the portal (preferred) or via a support email. You can open, view and manage tickets from the Portal while keeping track of all correspondence with respect to tickets. The Customer Portal is a safe space for clients only.

computer problem knowledge base

Knowledge Base

We have started to create and maintain a robust Knowledge Base which centralizes storage of important articles, information and tips and tricks. It’s the go-to place to check for solutions to simple and common problems. A lot of issues can be solved easily using the simple guides and explanations here.

SILVER PLAN
$66
Device / Month / 1 Year Contract / Min 10 devices
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Discounted Support Rate
2 Hours Support / Month
Free Domain Name
Free Basic Website Hosting
Add any text here...
GOLD PLAN
$110
Device / Month / 1 Year Contract / Min 20 devices
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Heavily Discounted Support Rate
10 Hours Support / Month
Free Domain Name
Free Business Website Hosting
Free Microsoft 365 Backups
Capped Pricing For Emergencies
Priority Response
Vendor Management
Business Continuity Planning
Cybersecurity Awareness Training
Simulated Phishing
8 Hours Training / Year
Change Management
Yearly Technology Review
BRONZE PLAN
$33
Device / Month (minimum 5 devices)
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Standard Hourly Rate for support

Let Us Manage Your Computers & Devices!


Get Remote Monitoring & Management for your business today!

Managing computer systems & networks is a 24/7 job and RMM makes life safer & easier for everyone. 

RMM aka Remote Monitoring & Management refers to software that helps locate, update, & monitor client computers/servers/devices without the need for me being on site.

Emergency scenarios are significantly reduced by automatically monitoring your devices, automating services, reporting issues as they occur, & fixing those issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity. 

Real Time Monitoring and Alerts:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • VMware
  • Hyper-V & SNMP enabled devices

Real Time Monitoring and Alerts:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • VMware
  • Hyper-V & SNMP enabled devices

Patch Management

We provide a complete platform for automating Patch Management in a simple and quick to implement methodology. Patch Management can be applied on individual devices and groups, including;

  • Run Windows Update: All / Critical / Important / Security.
  • Run Windows Update: Service Pack
  • Install Microsoft Office Updates
  • Install Driver Updates (Hardware)
  • Install Java updates
  • Install Adobe updates
  • Reboot If Needed

Integrated Remote Support

Remote access with the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates

Advanced Maintenance without taking over remote PC’s

Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.

Asset and Inventory Tracking

Quickly gather of network and asset information with a click of button and within seconds for any device that has the agent installed.

  • Hardware distribution
  • Software inventory
  • Operating System distribution
  • MS Office distribution
  • Antivirus type, update and license status
  • HDD Usage and alerting on upgrade required
  • Hardware (CPU, Memory) type, size and alert on upgrade required
  • Detailed Server and Workstation configuration and status

Powerful Reporting and Analytics

We can measure and track your networks, assets, health and performance using reports and gaining clear visibility on the IT environments. The Reporting Suite includes a wide range of different reports that help set data-driven goals and track the right metrics. Some of our top reports include:

  • System Health at a glance
  • Specific customer health
  • Agent health
  • System Inventory Audit
  • Microsoft Licensing
  • Reporting and Analytics

Your Managed IT Services journey starts here!