24/7 COMPUTER MANAGEMENT
With the significant increase in cyber incidents globally, Remote Monitoring & Management of IT systems allows us to keep your systems running smoothly, your devices secure & your data safe.
Our RMM service provides essential security patches & windows updates, as well as provides constant, proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from external threats & fix most issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity.
Every link, email, download & network connection is an opportunity for hackers to compromise your devices. With this in mind, rounding off the RMM bundle is award-winning antivirus software with complete protection from viruses & identity theft, without slowing you down.
Remote access support is also available (standard rates apply), meaning we can connect to assist you in seconds rather than waiting for us to drive to you!
Real Time Computer Monitoring & Alerts
The RMM software passively monitors devices 24/7 to watch for changing conditions. Each device type has a set of threshholds that send instant alerts to tech support when something crosses those markers. Eg temperature, fan speed, drive space, a service etc Issues can be addresses in real time to keep on top of potential problems.
IT Automation
IT automation is a set of rules that execute repeated processes on a scheduled basis. These processes can be set to a time convenient to you with full reports able to be sent to us, you or both! Some automation tasks include: Create System Restore Point, Delete Temp Files, Defragment, Checkdisk & custom scripts.
Patch Management
Patch Management is the process of handling upgrades & patches for your programs, protecting against cyber-security threats, fixing bugs as well as improving performance & functionality. We continually monitor every asset for signs of necessary patches. Reports are available to be sent to you as well.
Advanced Computer Maintenance
Our RMM program also allows advanced computer maintenance without taking over your PC. We can: work on the Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.
Premium Antivirus Software
Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe. Trusted and integrated by market-leading companies, including Cisco, Palo Alto Networks and more, Webroot is our antivirus of choice! Always-on security, identity protection, real-time anti-phishing, firewall monitor and more!
Integrated Remote Support
The remote support integrated into the software allows us to use a remote access tool to log onto your computer & assist when needed. There is also a chat function & our remote support can be provided in an attended or unattended session. All remote sessions are protected with TLS & 256-bit AES encryption. User IDs & passwords are encrypted in-flight & at rest.
IT Asset & Inventory Tracking
Our program enables us to gather network & asset information with a click of button & within seconds for any device that has the agent installed. We can get information about Hardware, Software, Operating System, MS Office, Antivirus, update & license status, HDD Usage, CPU, Memory type, size, Detailed Server & Workstation configuration & status!
Powerful Reporting & Analytics
We track & measure networks, assets, system health & performance for clear visibility of the IT environment, allowing us to deliver an optimal IT system. On demand reports, or automated scheduling, allow us to share valuable report insights with relevant stakeholders. Some top reports include: System Health At-A-Glance, Agent health, System Inventory Audit, Microsoft Licensing etc
IT Helpdesk & Ticketing
Our helpdesk and ticketing system is intuitive & user-friendly, allowing us to communicate directly & manage your issues with minimal fuss. You can lodge a ticket via the portal (preferred) or via a support email. You can open, view and manage tickets from the Portal while keeping track of all correspondence with respect to tickets. The Customer Portal is a safe space for clients only.
Knowledge Base
We have started to create and maintain a robust Knowledge Base which centralizes storage of important articles, information and tips and tricks. It’s the go-to place to check for solutions to simple and common problems. A lot of issues can be solved easily using the simple guides and explanations here.
Get Remote Monitoring & Management for your business today!
RMM aka Remote Monitoring & Management refers to software that helps locate, update, & monitor client computers/servers/devices without the need for me being on site.
Real Time Monitoring and Alerts:
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- VMware
- Hyper-V & SNMP enabled devices
Real Time Monitoring and Alerts:
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- VMware
- Hyper-V & SNMP enabled devices
Patch Management
We provide a complete platform for automating Patch Management in a simple and quick to implement methodology. Patch Management can be applied on individual devices and groups, including;
- Run Windows Update: All / Critical / Important / Security.
- Run Windows Update: Service Pack
- Install Microsoft Office Updates
- Install Driver Updates (Hardware)
- Install Java updates
- Install Adobe updates
- Reboot If Needed
Integrated Remote Support
Remote access with the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
Advanced Maintenance without taking over remote PC’s
Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.
Asset and Inventory Tracking
Quickly gather of network and asset information with a click of button and within seconds for any device that has the agent installed.
- Hardware distribution
- Software inventory
- Operating System distribution
- MS Office distribution
- Antivirus type, update and license status
- HDD Usage and alerting on upgrade required
- Hardware (CPU, Memory) type, size and alert on upgrade required
- Detailed Server and Workstation configuration and status
Powerful Reporting and Analytics
We can measure and track your networks, assets, health and performance using reports and gaining clear visibility on the IT environments. The Reporting Suite includes a wide range of different reports that help set data-driven goals and track the right metrics. Some of our top reports include:
- System Health at a glance
- Specific customer health
- Agent health
- System Inventory Audit
- Microsoft Licensing
- Reporting and Analytics