Computer Repair Questions & Answers - FAQ
We do provide support on the Gold Coast & Sunshine coast at an additional fee due to travel.
We can provide remote support to anywhere in the world. We can remote access your computer and fix software/os problems while you watch.
Each case is different but a standard service call such as virus removal and general troubleshooting usually takes about 1 hour. We can usually tell within the first 10 minutes how long it will take. After that first hour, billing is done in 15 minute increments.
Most repairs are done in an hour or less so you are more than welcome to take advantage of any extra time available. We can service a second computer or device, answer any questions, help you with shortcuts to be more productive or let you know of any advances or technology to help make your life easier.
Sometimes you think you need a new computer but all it needs is a little TLC to fix it or upgrade it. Computer repairs are fast & components are cheap so there is a good chance we can save your computer (and your sanity) with a quick repair or simple component upgrade.
If our assessment suggests that it might be more cost effective to replace your computer or laptop you can buy a replacement direct from us. We aim to beat all the major players and can usually find you a better deal direct from our distributor’s warehouses in Sydney & Melbourne. The items are sent overnight delivery.
Make a list of all the problems and have any software/driver CDs and passwords/serial numbers readily available. This will save you precious time and money.
If you don’t have these things, don’t stress. We carry copies of all major operating systems, we can extract serial numbers, redownload software and drivers.
The opposing question should really be “How much data are you willing to lose?” You’ll find that most businesses do daily backups (some more often). It can be a little resource demanding so it’s something that’s suggested to be done overnight. Most people seem to be comfortable with weekly backups and monthly for those with less important info. Best practice is to have three copies of your data: the original, a backup, and a backup of the backup, preferably offsite.
Yes. We recommend an annual service for all computers and monthly servicing for all servers. For those in high dust and particle locations, we recommend shorter periods between servicing.
We currently manage servers, networks & websites for businesses around Australia and overseas. We remotely manage the daily operations and should a server emergency occur, will have someone on site within 1 to 3 hours.
Call us for a custom proposal Ph: 0414 899 254
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