FAQs

Computer Repair Questions & Answers - FAQ

How fast can you get here?
We treat every job as a COMPUTER EMERGENCY. No booking is required. We get to most places within 30 minutes, depending on Central Coast traffic of course. We are open 24 hours a day for Computer Repairs. We are based in Lisarow, NSW and provide services to suburbs of the Central Coast.
Do I pay a premium for emergency computer repairs?
NO! You never know when you will have a computer emergency so we offer a simple flat rate for day services and one for night services. Our rate is inclusive of travel time & tolls. Parking fees may be applied for locations in Sydney CBD.
What if I live outside your service area?

We do provide support on the Gold Coast & Sunshine coast at an additional fee due to travel.

We can provide remote support to anywhere in the world. We can remote access your computer and fix software/os problems while you watch.

How long will my service take?

Each case is different but a standard service call such as virus removal and general troubleshooting usually takes about 1 hour. We can usually tell within the first 10 minutes how long it will take. After that first hour, billing is done in 15 minute increments.

What happens if the repair takes less than an hour?

Most repairs are done in an hour or less so you are more than welcome to take advantage of any extra time available. We can service a second computer or device, answer any questions, help you with shortcuts to be more productive or let you know of any advances or technology to help make your life easier.

Do you carry spare parts?
We carry spare parts for the most common problems but if we don’t have it, we can get it within 30 minutes or get it shipped same day / overnight.
Should I repair my computer or replace my computer?

Sometimes you think you need a new computer but all it needs is a little TLC to fix it or upgrade it. Computer repairs are fast & components are cheap so there is a good chance we can save your computer (and your sanity) with a quick repair or simple component upgrade.

If our assessment suggests that it might be more cost effective to replace your computer or laptop you can buy a replacement direct from us. We aim to beat all the major players and can usually find you a better deal direct from our distributor’s warehouses in Sydney & Melbourne. The items are sent overnight delivery.

How do I prepare for a computer service?

Make a list of all the problems and have any software/driver CDs and passwords/serial numbers readily available. This will save you precious time and money.

If you don’t have these things, don’t stress. We carry copies of all major operating systems, we can extract serial numbers, redownload software and drivers.

How often should I do a backup?

The opposing question should really be “How much data are you willing to lose?” You’ll find that most businesses do daily backups (some more often). It can be a little resource demanding so it’s something that’s suggested to be done overnight. Most people seem to be comfortable with weekly backups and monthly for those with less important info. Best practice is to have three copies of your data: the original, a backup, and a backup of the backup, preferably offsite.

Do you do regular servicing arrangements and contract work?

Yes. We recommend an annual service for all computers and monthly servicing for all servers. For those in high dust and particle locations, we recommend shorter periods between servicing.

We currently manage servers, networks & websites for businesses around Australia and overseas. We remotely manage the daily operations and should a server emergency occur, will have someone on site within 1 to 3 hours.

Call us for a custom proposal Ph: 0414 899 254

What payment methods do you accept?

You can choose to pay by PayPal, EFTPOS, Visa, MasterCard, Direct Deposit or cash. A small surcharge will apply to credit card payments over $500.