IT services For Small Businesses

Small businesses have a lot to gain from investing in IT services. By doing so, they can improve their efficiency and productivity, and better compete with larger businesses.

Here are some of the benefits that small businesses can enjoy by investing in IT services:

1. Improved efficiency and productivity

IT services can help small businesses become more efficient and productive. This is because they can automate tasks that would otherwise be done manually, such as data entry and customer communication. In addition, they can also help streamline workflows and processes, saving time and improving overall productivity.

2. Better competition with larger businesses

Larger businesses often have an advantage over smaller ones when it comes to technology. This is because they can afford to invest in more sophisticated and expensive IT systems. However, by investing in IT services, small businesses can level the playing field and better compete with their larger counterparts.

3. Increased sales and profits

Small businesses that invest in IT services can see an increase in sales and profits. This is because they can reach a wider audience through online channels, and offer their products and services at a competitive price. In addition, they can also use data analytics to track customer behavior and preferences, and target them with personalized marketing messages.

4. Improved customer service

IT services can also help small businesses improve their customer service. By using automation tools, they can manage customer inquiries and complaints more effectively. In addition, they can also use live chat and other communication tools to provide prompt and efficient customer service.

5. Enhanced security

Small businesses that invest in IT services can also enjoy enhanced security. This is because they can use data encryption and other security technologies to protect their information from cyber threats. In addition, they can also benefit from round-the-clock monitoring and support from IT experts.

6. Scalability

IT services are also scalable, meaning that they can be easily expanded or reduced according to the needs of the business. This is particularly beneficial for small businesses, which may not have the resources to invest in large and expensive IT infrastructure.

7. Flexibility

IT services are also flexible, and can be customized according to the specific needs of the business. This allows small businesses to use only those services that are most relevant to their operations, and pay for them on a pay-as-you-go basis.

8. Cost savings

Small businesses can also save money by investing in IT services. This is because they can avoid the need to hire in-house IT staff, and can instead access services on a pay-as-you-go basis. In addition, they can also benefit from discounts and special offers from service providers.

9. Improved disaster recovery

IT services can also help small businesses improve their disaster recovery plans. By using cloud-based backup and recovery solutions, they can ensure that their data and applications are always available, even in the event of a power outage or natural disaster.

10. Access to new technologies

Small businesses that invest in IT services can also benefit from access to new and emerging technologies. This is because service providers often offer trial periods or discounts on new products and services. As a result, small businesses can stay up-to-date with the latest technology trends, and use them to improve their operations.

Support Services for Small Business

1. Help Desk Services:

Help desk services provide small businesses with the support they need to solve technical problems quickly and efficiently. By using a help desk, businesses can get in touch with an IT expert who can resolve their issue in a timely manner. In addition, help desk services can also be used to track technical problems so that they can be resolved more effectively in the future.

2. Technical Support Services:

Technical support services provide small businesses with the assistance they need to troubleshoot and fix technical problems. By using a technical support service, businesses can get in touch with an IT expert who can resolve their issue in a timely manner. In addition, technical support services can also be used to track technical problems so that they can be resolved more effectively in the future.

3. Managed IT Services:

Managed IT services provide small businesses with the support they need to manage their IT infrastructure. By using a managed IT service, businesses can get in touch with an IT expert who can help them set up and maintain their IT infrastructure. In addition, managed IT services can also be used to monitor and resolve technical problems quickly and efficiently.

4. Cloud Computing Services:

Cloud computing services provide small businesses with the ability to store and access their data and applications in the cloud. By using cloud computing services, businesses can benefit from increased flexibility and scalability, as well as enhanced security and disaster recovery capabilities.

5. Data Backup and Recovery Services:

Data backup and recovery services provide small businesses with the ability to protect their data in the event of a disaster. By using data backup and recovery services, businesses can ensure that their data is always available, even in the event of a power outage or natural disaster.

6. Security Services:

Security services provide small businesses with the protection they need to keep their data safe from cyber attacks. By using security services, businesses can benefit from increased security for their data and applications. In addition, security services can also be used to monitor and resolve technical problems quickly and efficiently.

7. VoIP Services:

VoIP (Voice over IP) services provide small businesses with the ability to make and receive phone calls over the internet. By using VoIP services, businesses can benefit from reduced calling costs, as well as enhanced features such as call forwarding and voicemail.

8. Website Design and Development Services:

Website design and development services provide small businesses with the ability to create a professional and effective website. By using website design and development services, businesses can benefit from increased online visibility and improved customer engagement.

9. Search Engine Optimization (SEO) Services:

Search engine optimization (SEO) services provide small businesses with the ability to improve their ranking in search engine results pages. By using SEO services, businesses can benefit from increased online visibility and traffic.

10. Social Media Marketing (SMM) Services:

Social media marketing (SMM) services provide small businesses with the ability to promote their products and services on social media platforms. By using SMM services, businesses can benefit from increased online visibility and engagement.

Professional and Reliable Computer Server Maintenance

Computer Emergency can provide remote server maintenance and information technology support for your business both on an “as needed” basis complimented through a scheduled maintenance plan (health check). Our monthly health check is designed to be pro-active. Our aim is to prevent failures by keeping your system well maintained. Unless we do this, your ITC systems will be prone to unexpected failure requiring emergency response that is costly both in terms of downtime and productivity.

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On Demand Remote Server Maintenance & Support

Experience shows us that customers cannot always wait until their next monthly maintenance schedule to group tasks together. Often issues need to be addressed promptly and depending on the task required, assistance can be provided same day, next day or an appointment can be made. Examples of types of support issues include:-

Urgent

The system is non-operational or severely affected. Computer Emergency will provide telephone support or remote support within 2.0hrs (worst case). Where required, on site service will be scheduled with best effort to attend within 4.0hrs. We recognize that urgent issues take priority and where possible will leave one site un-finished (but operational) in order to resolve an urgent problem. Clients tend to understand this priority system since one day they may be in need of urgent service themselves.

Non-Critical

The system is moderately affected however still operational (work around available). Computer Emergency will provide telephone support or remote support within 4.0hrs (worst case) that more than likely will resolve the issue. Where required, on site service will be scheduled for next business day.

Minor

A minor problem has been found which may require investigation and solving at some time in the future. A suitable time to address this problem is agreed between the client and Computer Emergency.

Examples of “As needed or On Demand” support services include but are not limited to:-

  • Setup of new users and email accounts.
  • Installation and configuration of servers, desktops, laptops and printers.
  • Exchange server maintenance including public folders etc.
  • Installation and relocation of IT equipment.
  • Technology needs analysis reviews.
  • Installing and configuring of new software (where supported).
  • Antivirus installation and configuration.
  • Backup software installation and configuration.
  • Internet connections – fibre, SHDSL, ADSL(2+) & wireless.
  • Remote access to corporate data and email.
  • Router and firewall installation and configuration.
  • Documentation of procedures.
  • Facilitating hardware support agreements with vendors.
  • Facilitating software support subscription agreements with vendors.
  • Project management on new technology – liaise with vendor etc.
  • Data and voice cabling systems.
  • VPN office to office connections.
  • Offsite backup strategies (remote data center via secure internet connection).

Monthly Server Maintenance Plan

Designed to keep your systems running smoothly, Computer Emergency recommends a scheduled planned “health check” be performed on a monthly basis. Your monthly health check has the advantage of being pro-active and often shows up potential problems before they occur.

The monthly maintenance plan assists in determining the current health of your system. A simple report is provided to management each month via email.

Below is a list of tasks that are performed for the more comprehensive maintenance schedule.

Server(s)
  • Office database maintenance & check on-disk backups. (This is already performed).
  • Check system, application and security event logs.
  • Check free hard disk space.
  • Check RAID array / Hard Drive Management.
  • Apply relevant Microsoft patches and service packs.
  • Check Router uptime test.
  • Test restore from backup, Check all backup event logs, Update System State Backup.
  • Check Virus Protection, Check Virus definitions & security alerts, Check Virus scan logs.
  • Check or Delete quarantined files.
  • Check Exchange database sizes.
  • Test UPS and check configuration, Check battery life.
Hardware Maintenance Plan

Computer Emergency can supply hardware from all the major vendors to ensure the best price & a quote will be supplied for your approval before purchase. Hardware maintenance is a critical part of any business that depends on their computer network & is recommended.

Products supplied by Computer Emergency are subject to manufacturer’s warranty. This can be return to base warranty or onsite (preferred). To provide our clients with the highest level of support and satisfaction Computer Emergency recommends that clients purchase manufactures on site warranty if not already included with the product. This is available both during standard and post warranty periods.

Enhanced manufacturer’s warranty offers a number of options including next business day (NBD) and same business day (4.0hrs) on site service whereby the faulty equipment is repaired professionally and promptly by the supporting manufacturer. Clearly through economies of scale and availability of parts, this service is far more efficient than relying on 3rd parties to source costly components.

Computer Emergency highly recommend that all businesses ensure that their core IT components (servers, routers, firewalls, workgroup printers / digital copiers etc) are protected by enhanced manufactures warranty so that management can be sure that in the event of a failure downtime is absolutely minimal.

Computer Emergency can facilitate hardware warranty from all major hardware manufacturers. For equipment out of standard warranty, post warranty solutions can be taken up to reduce downtime!

In the event of a hardware failure our process is:

  • Client logs call with Computer Emergency.
  • Computer Emergency determines type and severity of failure. Onsite visit maybe required.
  • If it is a hardware failure, Computer Emergency would co-ordinate with the hardware manufacturer.
  • Computer Emergency to keep client informed including ETA on resolution.
  • If necessary, Computer Emergency would re-install / reconfigure software or OS at the hourly charge.

SUPPORT CHARGES

Hourly rate – $150 including GST (15min blocks).
Monthly Maintenance Check – budget 3.0hrs ($420 a month) Remote Health Check & Office database maintenance.

Note:

    • Computer Emergency believes a contract is not needed due to customer satisfactory over the years we have been in business. We also believe if a customer is not happy with our service they would terminate the contract anyway.
    • Current client references can be supplied at your request.
    • There are no call out fees for on-site visits.
    • Computer Emergency is contactable 365 days of the year whether on holidays or not. If on holidays & the issue cannot be resolved remotely then another technician will be organised to come on-site if needed.

PAYMENT TERMS

Consulting & disbursements (billed weekly or monthly) Hardware, software, vendor support agreements. On site Repairs billed on the spot.

CONFIDENTIALITY

Computer Emergency, its agents or sub-contractors shall not divulge confidential customer information associated with the service provided to any party without the customer’s consent. However, Computer Emergency shall bear no responsibility for disclosure where such information or data is publicly available, is already in the possession of Computer Emergency, known to them or is obtained by Computer Emergency from a 3rd party.

LIABILITY

Computer Emergency shall exercise due care in providing it’s services but shall not be liable for any damages caused by an Act of God, fire, public demonstration, riots, terrorism, war, strikes, blackouts, Government Act Regulation, malfunction of computer or data communication equipment or facility, environment or any other causes beyond the control of Computer Emergency.

Book server maintenance and on demand support

Please call 0414 899 254 and we can discuss your requirements. Our plans are very flexible so we can accommodate home users, small and medium business.

Your Managed IT Services journey starts here!

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remote monitoring and management rmm

24/7 COMPUTER MANAGEMENT

With the significant increase in cyber incidents globally, Remote Monitoring & Management of IT systems allows us to keep your systems running smoothly, your devices secure & your data safe.

Our RMM service provides essential security patches & windows updates, as well as provides constant, proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from external threats & fix most issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity.

Every link, email, download & network connection is an opportunity for hackers to compromise your devices. With this in mind, rounding off the RMM bundle is award-winning antivirus software with complete protection from viruses & identity theft, without slowing you down. 

Remote access support is also available (standard rates apply), meaning we can connect to assist you in seconds rather than waiting for us to drive to you!

CE Managed Services Silver
SILVER PLAN
$66
Device / Month / 1 Year Contract / Min 10 devices
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Discounted Support Rate
2 Hours Support / Month
Free Domain Name
Free Basic Website Hosting
Add any text here...
CE Managed Services Gold
GOLD PLAN
$110
Device / Month / 1 Year Contract / Min 20 devices
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Heavily Discounted Support Rate
10 Hours Support / Month
Free Domain Name
Free Business Website Hosting
Free Microsoft 365 Backups
Capped Pricing For Emergencies
Priority Response
Vendor Management
Business Continuity Planning
Cybersecurity Awareness Training
Simulated Phishing
8 Hours Training / Year
Change Management
Yearly Technology Review
CE Managed Services Bronze
BRONZE PLAN
$33
Device / Month (minimum 5 devices)
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Standard Hourly Rate for support

Let Us Manage Your Computers & Devices!

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Get Remote Monitoring & Management for your business today!

Managing computer systems & networks is a 24/7 job and RMM makes life safer & easier for everyone. 

RMM aka Remote Monitoring & Management refers to software that helps locate, update, & monitor client computers/servers/devices without the need for me being on site.

Emergency scenarios are significantly reduced by automatically monitoring your devices, automating services, reporting issues as they occur, & fixing those issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity. 

Real Time Monitoring and Alerts:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • VMware
  • Hyper-V & SNMP enabled devices

Real Time Monitoring and Alerts:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • VMware
  • Hyper-V & SNMP enabled devices

Patch Management

We provide a complete platform for automating Patch Management in a simple and quick to implement methodology. Patch Management can be applied on individual devices and groups, including;

  • Run Windows Update: All / Critical / Important / Security.
  • Run Windows Update: Service Pack
  • Install Microsoft Office Updates
  • Install Driver Updates (Hardware)
  • Install Java updates
  • Install Adobe updates
  • Reboot If Needed

Integrated Remote Support

Remote access with the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates

Advanced Maintenance without taking over remote PC’s

Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.

Asset and Inventory Tracking

Quickly gather of network and asset information with a click of button and within seconds for any device that has the agent installed.

  • Hardware distribution
  • Software inventory
  • Operating System distribution
  • MS Office distribution
  • Antivirus type, update and license status
  • HDD Usage and alerting on upgrade required
  • Hardware (CPU, Memory) type, size and alert on upgrade required
  • Detailed Server and Workstation configuration and status

Powerful Reporting and Analytics

We can measure and track your networks, assets, health and performance using reports and gaining clear visibility on the IT environments. The Reporting Suite includes a wide range of different reports that help set data-driven goals and track the right metrics. Some of our top reports include:

  • System Health at a glance
  • Specific customer health
  • Agent health
  • System Inventory Audit
  • Microsoft Licensing
  • Reporting and Analytics

Your Managed IT Services journey starts here!

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