Managed Services Rates

What are managed IT services and managed services providers?

Computer Emergency is a highly reputable it services company in Brisbane, QLD. As a managed services provider (MSP) we specialise in IT support that proactively manages and monitors your company’s IT infrastructure and IT systems. This includes onsite support & remote support for your computers, servers, mobile device management, networks, cloud systems and data.

Our in house team provides support services, fully managed or partially managed, to your entire team, from the business owner down. Managed IT services can help you save money by preventing small problems from turning into big ones.

How managed IT service pricing works?

As a Managed IT Service Provider, we have options to accommodate your needs and budgets. Our managed services rates range from partially managed services with variable rates, through to an all inclusive monthly flat fee which can help you with a set budget. There are several pricing models from basic it services where the services cost is low. This fee is usually based on the number of users you have and the level of support you need.

For example, if you have a small business with 10 employees, you can expect the services cost to be around $330 per month for basic managed IT services. If you need more comprehensive services, such as 24/7 support, server management, cyber security, data security, data storage, cloud backup or project management, you can expect to pay more.

The best way to get an accurate managed it services rates for your specific needs is to have a discovery meeting with us where we will go through all your current technology, your pain points, scan your network and establish your needs. etc.

Managed IT Service Options Available

There are a number of different managed IT services available. Here are some of the most common:

Help Desk Support: This is the most basic type of managed IT service. A support call, on site support, can provide you with 24/7 support for your employees. This includes help with password resets, email setup, and other basic IT needs.

Managed Network Services: Managed network services can help you keep your network up and running smoothly. This includes monitoring your network for problems and fixing them before they cause downtime.

Managed Security Services: Managed security services can help you protect your company’s data from cyber threats. This includes monitoring your network for possible attacks and implementing security measures to prevent them.

Managed Cloud Services: Managed cloud services can help you manage your company’s data in the cloud. This includes backing up your data, ensuring it’s accessible from anywhere, and keeping it secure.

Project Management: If you have a specific IT project you need help with, managed service providers can usually provide project management services. This includes helping you plan and execute your project, as well as providing support throughout the process.

How do MSPs differ from other types of IT support?

MSPs (Managed Service Provider) are different from other types of IT support in a few key ways. First, MSPs proactively manage and monitor your company’s technology infrastructure. This means they’re constantly on the lookout for problems and they can often fix them before they become big issues.

Second, MSPs usually charge a flat monthly fee instead of charging by the hour. This makes it easier to budget for your IT needs and it gives you predictability when it comes to your IT costs.

Finally, MSPs typically offer a wide range of services, which means they can be your one-stop shop for all your IT needs & business technology. This can save you time and money by consolidating all your IT support into one company.

Some factors to consider with pricing 

The price of managed IT services is not the only thing you should consider when choosing a provider. Here are some other factors to keep in mind:

Experience: We’ve been in the industry around 20 years and have specialised in managed services for the last 10 years. We understand specific needs of small business and strive for the highest level of support and security based on industry best practices.

Support: Most of our businesses run general office hours but we have a few that run 24/7. We are happy to offer 24/7 support as an add on option to your plan. This will ensure you can always get help when you need it, no matter what time it is.

Services: We offer many different services in house and have partnered with suppliers and distributors to be able to support even more. Our initial technology review will ensure we are able to support everything you need, as well as get the most value for your money.

Location: We are based in Brisbane QLD. While most of our supported businesses are local, we also offer support for businesses Australia wide.

CE Managed Services Silver
SILVER PLAN
$66
Device / Month / 1 Year Contract / Min 10 devices
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Discounted Support Rate
2 Hours Support / Month
Free Domain Name
Free Basic Website Hosting
Add any text here...
CE Managed Services Gold
GOLD PLAN
$110
Device / Month / 1 Year Contract / Min 20 devices
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Heavily Discounted Support Rate
10 Hours Support / Month
Free Domain Name
Free Business Website Hosting
Free Microsoft 365 Backups
Capped Pricing For Emergencies
Priority Response
Vendor Management
Business Continuity Planning
Cybersecurity Awareness Training
Simulated Phishing
8 Hours Training / Year
Change Management
Yearly Technology Review
CE Managed Services Bronze
BRONZE PLAN
$33
Device / Month (minimum 5 devices)
Dedicated Help Desk & Portal
Proactive Support
IT Monitoing & Maintenance
User Management
Asset Management
Procurement Assistance
Security & Compliance
Reporting
Standard Hourly Rate for support