Managed IT Services

IT security & maintenance for small business

Computer Emergency provides IT support & management services to home business & small business users in Brisbane. Networks, devices and data are all managed with proven techniques and applications to ensure speed and security for business continuity. We’ll take away the stresses of IT to allow you to focus on your business.

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MANAGED IT SERVICES BRISBANE

Our Managed IT Service is a comprehensive service that includes everything you need to keep your network running smoothly, devices secure and data safe. We provide essential security patches and windows updates, as well as constant proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from threats, bother external and internal, and fix most issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime and increase productivity.

Every link, email, download & network connection is an opportunity for hackers to compromise your devices. With this in mind, our Managed IT Services bundle includes award-winning antivirus software with complete protection from viruses & identity theft, without slowing you down. There is also the opportunity to upgrade your firewalls, add in 2FA logins and much more security across the board.

Remote access support is also available (standard rates apply), meaning we can connect to assist you in seconds rather than waiting for us to drive to you!

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Managed IT Services for Brisbane Businesses

Many businesses in and around Brisbane’s CBD & South East Queensland are seeking Managed IT Services to help them with their day-to-day computer problems and organisations like yours are no different. So if you’re tired of being held back from realising your true potential due to the stress that comes along with IT troubles, then look no further than Computer Emergency for Managed IT Services.

We provide a range of services designed to ensure that your business is supported by some of the best technicians in Service Level Management. You can be sure that the Managed IT Services we offer are delivered by a team of qualified specialists who know how to maintain your business IT assets.

Managed IT Support that Brisbane Businesses Trust

In order to provide businesses like yours with high quality services, we have built up an excellent reputation in Brisbane’s Managed IT Support market by delivering consistent results without breaking budgets.

Our Managed IT Services are trusted by many organisations including:

  • Trades including Plumbers, Electricians, Builders, Architects
  • Medical Centres, Dentists, Chiropractors, Physiotherapists, Gyms & Health Professionals
  • Accountants, Financial Planners Dentists, Chiropractors & Physiotherapists in Brisbane
  • Mining and Manufacturing businesses in NSW, QLD & NT.
  • Commercial businesses throughout South East Queensland & NSW
  • Government & Council offices here in Brisbane and other regional areas.

Whatever challenges you may be facing in the world of information technology, Computer Emergency is your best choice for Managed IT Services. Our team of specialists has a proven track record when it comes to developing and implementing practical solutions for businesses like yours and we’re ready to show you why so many other organisations have put their trust in us to date.

What are managed IT services?

Managed IT services are a type of outsourcing that supports businesses with their technology. They are managed by firms who do not have the time, or the staff to provide these services themselves. For example, an IT company may not be able to spare staff for every aspect of maintenance required for their clients’ computers and networks. Therefore they turn to outsourcers to provide solutions. Managed IT services includes things like network management, server maintenance, data backups, configurations and much more. Outsourced IT is a growing industry with many large firms offering these sort of services.

When you look at managed it services you want to make sure that the service provider takes care of all your needs. These can be network management, server maintenance and configuration, data backups or any other services that you may require. It’s important to find a provider who is willing to go the extra mile for you when you need them the most. You also want a company who will take time to get to know their clients so they understand what technology solutions are required in order to run an efficient business – not just provide whatever IT solution they see as being profitable. Outsourced IT gives businesses the opportunity to free up more time so they’re able to focus on other aspects of running a successful company. In addition it means that technology related problems don’t become an obstacle between employees and their work productivity.

What are the benefits of managed IT services?

There are many benefits of managed IT services. One of the main ones is that it frees up valuable time for you and your staff to spend on tasks which benefit your business. Another big advantage is that with a managed service provider keeping tabs on your network, and providing regular network monitoring reports, issues can be identified and resolved before they affect productivity or cause damage to data. Managed IT helps businesses keep their information safe from cyber-attacks from hackers as well as natural disasters.

With enterprise networks becoming ever more complex monitoring them becomes harder without the expertise of an outside firm – one who has seen every possible configuration across different vendors hardware. This provides added security against threats such as denial-of-service attacks and other malicious actions from crackers. Your business will be provided with a higher level of service from an outsourced provider as they will have more experience and time dedicated to looking after your network.

Managed IT services are not only safe but also cost-effective for small businesses, meaning you get the most out of your investment in technology.

Your business needs managed IT services if it:

  • Has a large number of computers which need regular maintenance
  • Uses software that requires updates on a regular basis
  • Hosts databases or other applications which need to run dependably 24/7
  • The benefits to choosing an outsourced IT company include:
  • Upfront costs over the long term can be cheaper than doing it yourself. When purchasing new hardware for example, this is an obvious advantage.
  • Outsourced IT services can identify and resolve issues before they affect productivity or cause damage to data.
  • These firms have the expertise to monitor enterprise networks, so you won’t have to spend a fortune on training for your staff.
  • Your business will be provided with a higher level of service from an outsourced provider as they will have more experience and time dedicated to looking after your network.

What is included in general managed IT services?

  • Business continuity management
  • Virtual server administration
  • Network security assessments and monitoring
  • Security audits and penetration testing

The bottom line is that having a reliable IT department will ensure your business doesn’t suffer at the hands of lacklustre technology support. Outsourced IT services Brisbane are designed to be user friendly so you don’t have to deal with constant changes in billing or complicated contracts; it’s a solution which allows you to continue working as if nothing has changed. Managed IT services can offer both short and long term contracts for those who would rather pay for these services on an annual basis. However, when using an outsourced provider you should take into account the level of service they can provide before signing up – this way if there are any problems you can easily switch to another provider or fix the problem yourself.

The outsourcing of IT services is a popular trend amongst small businesses, as they realise that it’s often better and cheaper than maintaining an in-house department. Gone are the days when IT systems were difficult to manage and maintain, meaning now is a great time for business owners to start taking advantage of this saving grace which will keep their company going strong. Picking out managed IT services is easy when you know what you’re looking for.

Why do we need managed services?

In today’s technology driven world, we almost can’t do without computers. We use them for shopping, banking, making reservations and paying our bills online. Computers are also used in the office to store important information such as sales figures and client details. All of this information is at risk if the network or computer system used to carry out these tasks breaks down due to a virus or hardware failure.

A managed IT service will ensure that your computer systems are well maintained and the company providing the services will have sufficient expertise that you won’t need specialist knowledge on site. This means you can concentrate on running your business instead of spending valuable time trying to resolve technical issues like installing updates and monitoring server capacity across your network; consequently, allowing you more time to do what you’re good at.

Managed IT services are normally provided by an IT firm which will take care of all your technology needs on a regular basis and can be accessed any time via phone, email or remote login. Some companies may also offer emergency support services if urgent attention is needed. These services are generally charged as an hourly rate and may be included in the monthly or annual contract fee depending on what you and the company agree upon.

Getting the most out of managed IT services:

If you opt for managed IT servicing then there are several things that should be done before entering into a contract with a service provider:  – Make sure that the provide has sufficient experience to provide the type of service required – some companies may specialise in larger businesses, whereas others may be able to support smaller companies.

  • Be wary of services which don’t allow you to choose the number of staff allocated to your business – this means that the company can effectively force you to pay for higher levels of service than you require.
  • Read through all contracts carefully and make sure there are no hidden clauses which may mean that an add on service or other fees are automatically added onto your contract, eg: telephone line monitoring. The more experienced IT providers will have a range of different sized contracts available so you can decide what works best for your business.
  • As technology advances at a rapid pace, we need to stay ahead in order to remain competitive within our industry; managed IT services provide a valuable support system that will ensure your business is operating at optimum efficiency.

Are managed IT services cost-effective?

Managed IT services can be one of the best investments you make for your business. It is favourable to use an experienced provider as they will look at your service requirements in more detail and should understand what’s important to you and your company in order to provide a better level of service.

For example, a managed service provider can monitor the performance of your system with much more accuracy than if done in-house by an employee; this means that problems such as lack of memory or hard disk space on servers or even spam email issues can be resolved before things go awry.

Skilled managed IT providers will also act proactively by maintaining backups and ensuring that all software updates are implemented – these tasks may not seem very pressing but they essential in keeping your systems running smoothly.

Emergency support is also a key benefit to having a managed IT service in place; any business will tell you that in an emergency, every minute counts when trying to resolve an IT issue and gain access back to your system as quickly as possible. This is where a managed service provider comes into its own by resolving issues remotely so you can be up and running again much sooner than if it was handled internally.

Managed services also help act as a framework for companies of all sizes although smaller businesses may find that using their internal resources may suffice. Some companies like Vodafone have chosen not to outsource but instead use their resources which are best suited for the task at hand . Regardless of the size of your business, it is always advised that you have a clear understanding of what will be provided in terms of the service agreement.

The rise of cloud computing has also allowed organisations to adopt flexible systems such as remote storage and backup solutions for their IT infrastructure. This means that onsite equipment can be kept to a minimum which results in savings and reduced risk associated with maintaining equipment. But whichever route you decide to go down, having an expert managed IT services provider by your side will always help keep your system running smoothly .

IT is a fast growing industry and there are several different ways that outsourcing your IT services can benefit your company:  – It will allow you to concentrate on running the business instead of spending time running around trying to fix all the server problems yourself.

– You won’t have to put money into buying hardware/software and staff training as these can be supplied by your service provider which quite often includes an annual maintenance fee in their contract.

Other benefits may include: – Paying less for an equivalent service compared with what might cost to provide it in-house; – IT personnel can assist each other in case of network issues, allowing one part of the company to continue working while another part has its network fixed.

Get Remote Monitoring & Management for your business today!

Managing computer systems & networks is a 24/7 job and RMM makes life safer & easier for everyone. 

RMM aka Remote Monitoring & Management refers to software that helps locate, update, & monitor client computers/servers/devices without the need for me being on site.

Emergency scenarios are significantly reduced by automatically monitoring your devices, automating services, reporting issues as they occur, & fixing those issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity. 

Real Time Monitoring and Alerts:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • VMware
  • Hyper-V & SNMP enabled devices

Real Time Monitoring and Alerts:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • VMware
  • Hyper-V & SNMP enabled devices

Patch Management

We provide a complete platform for automating Patch Management in a simple and quick to implement methodology. Patch Management can be applied on individual devices and groups, including;

  • Run Windows Update: All / Critical / Important / Security.
  • Run Windows Update: Service Pack
  • Install Microsoft Office Updates
  • Install Driver Updates (Hardware)
  • Install Java updates
  • Install Adobe updates
  • Reboot If Needed

Integrated Remote Support

Remote access with the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates

Advanced Maintenance without taking over remote PC’s

Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.

Asset and Inventory Tracking

Quickly gather of network and asset information with a click of button and within seconds for any device that has the agent installed.

  • Hardware distribution
  • Software inventory
  • Operating System distribution
  • MS Office distribution
  • Antivirus type, update and license status
  • HDD Usage and alerting on upgrade required
  • Hardware (CPU, Memory) type, size and alert on upgrade required
  • Detailed Server and Workstation configuration and status

Powerful Reporting and Analytics

We can measure and track your networks, assets, health and performance using reports and gaining clear visibility on the IT environments. The Reporting Suite includes a wide range of different reports that help set data-driven goals and track the right metrics. Some of our top reports include:

  • System Health at a glance
  • Specific customer health
  • Agent health
  • System Inventory Audit
  • Microsoft Licensing
  • Reporting and Analytics

Need computer help right now?


Computer Emergency provides Managed IT Services to small and medium size businesses in Brisbane. We take responsibility for your IT infrastructure, keeping it safe, secure, efficient and reliable, so you can stay focused on running your business.

If you’re looking to move away from the panic-driven Break/Fix model of IT services, or you’re simply wanting to outsource your IT for security and financial reasons, it makes sense to have a managed service provider looking after your IT network 24 hours a day.

So whether you’re a home business or small business our RMM service can help by providing constant, proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from external threats & fix most issues before they snowball into serious problems. We take a proactive approach rather than a reactive approach to save time, save money, reduce downtime & increase productivity.

remote monitoring and management rmm

Small Business Managed IT Support

Our remote monitoring & management service provides a flexible and cost-effective solution to manage devices and networks for small businesses.

Some key points with our service are:

  • No contracts
  • $49 per device/month (monitoring & manage as below)
  • 24/7 Computer & Supported Device Monitoring
  • Security & Patch Management
  • IT Automation – Maintenance & response
  • Premium Antivirus Software included
  • Weekly & Monthly Reporting (if required)
  • Asset and Inventory Tracking

Additional IT Support – Billed only on demand

Should you have any additional support requests, or if a device needs further intervention, you only pay for what you need… and at a discounted rate. For these times you will have access to:

  • Helpdesk & Ticketing to lodge requests
  • Remote Access Support (for fast responses)
  • Maintenance without interrupting the user (through commands)

We are a Microsoft Cloud Solutions provider and can assist you migrating emails to Office 365 and also assist move data from on premises servers to cloud server to allow staff easier access to files when off site.

We have great solutions for on site and off-site data back up to save you if anything should happen.

Managed IT Services from Computer Emergency

Computer Emergency is the only call you need to make to start out with our comprehensive managed IT services. We are the one stop-solution for all of your IT needs. We can help you take your business to the next level by jumping in and handling the IT and computing power that your business needs to expand along with your growth in demand!

We can support you in the ways you need and put your mind at ease by taking the guesswork and steep learning curve out of your growth. We get straight to the work of resolving any issues that crop up, with the ability to get in and address your computer and IT problems remotely. Saving your business from unexpected down times and keeping you in contact with your teams and with your customers.

Don’t let your growth get in the way of how you keep in touch and on track. Your teams and your customers depend on the IT solutions that you implement, make sure that they are working for you with the computer server management and maintenance that can be organised on-demand or scheduled according to your needs.

The Cheaper Alternative to In-House IT Solutions

There are a whole host of benefits to taking on Computer Emergency as the steady hand to take care of your computing and IT needs. Our managed IT services have taken Brisbane based businesses to the next level by alleviating the management of existing infrastructure and handling the expansion of your IT and computing.

Big leaps forward in the growth of your business often bring with them the need to integrate new tools and processes. Cut out the bugs, the guesswork and save yourself the uncertainty. Avoid having to build a team to handle all of this, by taking on the managed IT services of Computer Emergency. We have the knowledge and the experience to ensure that your IT and your infrastructure don’t get in the way of the growth and success of your business.

If you’re looking for help integrating new systems and new software and want a cheaper alternative to building in-house teams and in-house processes, look to Computer Emergency for your on-demand and scheduled computer support and managed IT services.

Testimonials & Reviews

Looking for a bit more insight into our track record, and the customers who we have helped along the way? There really isn’t anything that beats hearing it straight from the people themselves. Real customers and real reviews are by far the best way to get a view of how we can bring the strengths of well managed IT services to your business.

We have a whole list of testimonials and reviews on Google and Facebook for you to have a look at, but we can tell you now, if you’re looking for managed IT services, Computer Emergency is the answer for you. Give us a call on 0414 899 254 today!

Enquiry




     

    What is covered in your Agreements?

    Please check your individual agreement, however as a rule of thumb, everything related to keeping your servers & computers in tip-top shape is covered during office hours.

     

    Are Projects covered in my Agreement?

    Unfortunately, we can’t cover Project work under your Agreement. These are quoted separately to your ongoing monthly Agreement.

    What are the standard Helpdesk Hours?

    Our helpdesk is available 9am – 5:30pm Monday to Friday excluding Queensland Public Holidays.

     

    When is After Hours Support Available?

    Simple, 24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best.

    Can I have regular onsite visits?

    Absolutely, in fact we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”.

     

    What technologies do you support?

    We have in-house experience with loads of different technologies (Microsoft, Apple, Google, and much more.)

    How is pricing managed?

    As most of our pricing is based on a per user basis, we work out each billing cycle whether there is more or less staff and modify the agreement accordingly.

     

    Is the Cloud useful for my business?

    We strongly believe a “Hybrid Approach” is currently the best approach to utilising Cloud technologies. A mixture of onsite and offsite infrastructure works for most businesses.

    How long is the Agreement for?

    Typically most agreements start at 3 months. This way we get to know each other and make sure our new agreement suits us both.

     

    Can I cancel my Agreement?

    Absolutely, if we break any of the conditions we promise to you, you have grounds to cancel your agreement with us immediately and walk away. We keep our contracts short to give you freedom anyway.

    Managed Service Inclusions for Option 1

     

    • Service Included. ● Service Available at additional cost.

    Service Inclusions

    Notes

    Infrastructure Management

     

    Server Management

    Windows Server Operating System

    Router Management

    Firewall Management

    Switch Management

    Wireless Access Points Management

    Network Attached Device Management (Printer/Scanner etc)

    NAS/SAN Management

    Backup Management

    File Restore Management

    Disaster Recovery

    ● Maximum 8 hours/event

    Onsite Infrastructure Support

    ● (up to 2 hours / Month)

    Extended Hours Support (remote only)

    After Hours Support

    ● 

    Outside Hours Support

    ● 

    Monitoring

     

    Server performance

    Workstation performance

    Network performance

    Maintenance

     

    Patch Management

    Service Performance Adjustments

    Data Archiving

    End User Support

     

    Remote Desktop Support

    Microsoft Application Support

    Support Documentation (knowledge base)

    Extended Hours, After Hours, Outside Hours Support

    ● 

    Windows Application Support

    Basic Asset Tracking/Management

    System Optimisation

    Disk Usage

    Standard Operating Environment Maintenance

    New Standard Operating Environment Creation / Deployment

    ● 

    Exclusions

    Computer Emergency will always do everything possible to rectify every issue in a timely manner; however, there are exclusions which are not covered by the SLA and thus treated as additional support items.

    Services Levels / Response Times

    The purpose of the service levels is to set the expectations on how requests and incidents will be prioritised and actioned by our Technical Support. All requests must be logged with helpdesk as per contact details provided on page 1.

    Service and support requests can be categorised according to the response priority Matrix below:

    Severity

    High Impact

    Moderate Impact

    Low Impact

    High

    1. Emergency

    2. Quick Response

    3. Normal Response

    Moderate

    2. Quick Response

    3. Normal Response

    4. Low Response

    Low

    3. Normal Response

    4. Low Response

    5. Schedule Maintenance

    The Response Priority Matrix establishes the type of response based on the severity of the fault.

    Impact is the measure of how an incident or service failure is affecting the business operations and whether a valid workaround exists.

    • High: Entire Company or critical business services affected. No work-around or manual process available.
    • Moderate: Company’s business services partially affected but not causing impact on client’s ability to operate. Work-around or manual processes are available.
    • Low: A problem exists but not causing virtually any impact on client’s ability to operate significant business processes or production. Work-around or manual processes are available.

    Severity is the measure of how serious the incident is ranked and the resolution urgency.

    • High: Component or major system failure. Problem must be resolved immediately.
    • Moderate: Component failure or partial degradation. Problem requires quick to standard response.
    • Low: Component failure, malfunction or minor degradation. Problem requires standard response to scheduled work.

    Service and support requests will be ranked and actioned according to the SLA Matrix below:

    Response Priority

    Receipt Notification

    Target Resolution Time

    Critical

    Within 1 Hour

    Within 2 Business Hours

    High

    Within 2 Hours

    Within 6 Business Hours

    Moderate

    Within 3 Hours

    Within 12 Business Hours

    Low

    Within 4 Hours

    Within 24 Business Hours

    The response time measures the length of time it takes to respond to a support request raised by the end user. Computer Emergency is deemed to have responded when a written communication is created and a solution or request for further information is referred to the client.

    Computer Emergency will allocate the response priorities based upon the information provided or other information determined by us. Receipt Notification is when the request is acknowledged by a written communication and job allocated to an engineer. Where incomplete information is provided, a normal response priority will initially be allocated. Interim fixes reducing the impact or severity of a fault or service failure, are deemed to be acceptable resolutions to Emergency or Quick Response priorities, permitting an extended response or resolution window to fully resolve the issue. Response times and notifications apply during standard business hours (8:30 – 17:30) only.

    * Note: Computer Emergency will always endeavour to resolve problems as quickly as possible. It is recognised that Company’s IT systems are key to its business and that any downtime can cost money. However, Computer Emergency is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. For instance, it may be possible to resolve a fatal server issue in minutes, simply by restarting the server, but if a server fails due to disk error or faulty hardware, it may take much longer to get back up and running. In all cases, Computer Emergency will make its best efforts to resolve problems as quickly as possible. Computer Emergency will provide frequent resolution progress reports to the client.