Managed IT Services for Brisbane Businesses
Many businesses in and around Brisbane’s CBD & South East Queensland are seeking Managed IT Services to help them with their day-to-day computer problems and organisations like yours are no different. So if you’re tired of being held back from realising your true potential due to the stress that comes along with IT troubles, then look no further than Computer Emergency for Managed IT Services.
We provide a range of services designed to ensure that your business is supported by some of the best technicians in Service Level Management. You can be sure that the Managed IT Services we offer are delivered by a team of qualified specialists who know how to maintain your business IT assets.
Managed IT Support that Brisbane Businesses Trust
In order to provide businesses like yours with high quality services, we have built up an excellent reputation in Brisbane’s Managed IT Support market by delivering consistent results without breaking budgets.
Our Managed IT Services are trusted by many organisations including:
- Trades including Plumbers, Electricians, Builders, Architects
- Medical Centres, Dentists, Chiropractors, Physiotherapists, Gyms & Health Professionals
- Accountants, Financial Planners Dentists, Chiropractors & Physiotherapists in Brisbane
- Mining and Manufacturing businesses in NSW, QLD & NT.
- Commercial businesses throughout South East Queensland & NSW
- Government & Council offices here in Brisbane and other regional areas.
Whatever challenges you may be facing in the world of information technology, Computer Emergency is your best choice for Managed IT Services. Our team of specialists has a proven track record when it comes to developing and implementing practical solutions for businesses like yours and we’re ready to show you why so many other organisations have put their trust in us to date.
What are managed IT services?
Managed IT services are a type of outsourcing that supports businesses with their technology. They are managed by firms who do not have the time, or the staff to provide these services themselves. For example, an IT company may not be able to spare staff for every aspect of maintenance required for their clients’ computers and networks. Therefore they turn to outsourcers to provide solutions. Managed IT services includes things like network management, server maintenance, data backups, configurations and much more. Outsourced IT is a growing industry with many large firms offering these sort of services.
When you look at managed it services you want to make sure that the service provider takes care of all your needs. These can be network management, server maintenance and configuration, data backups or any other services that you may require. It’s important to find a provider who is willing to go the extra mile for you when you need them the most. You also want a company who will take time to get to know their clients so they understand what technology solutions are required in order to run an efficient business – not just provide whatever IT solution they see as being profitable. Outsourced IT gives businesses the opportunity to free up more time so they’re able to focus on other aspects of running a successful company. In addition it means that technology related problems don’t become an obstacle between employees and their work productivity.
What are the benefits of managed IT services?
There are many benefits of managed IT services. One of the main ones is that it frees up valuable time for you and your staff to spend on tasks which benefit your business. Another big advantage is that with a managed service provider keeping tabs on your network, and providing regular network monitoring reports, issues can be identified and resolved before they affect productivity or cause damage to data. Managed IT helps businesses keep their information safe from cyber-attacks from hackers as well as natural disasters.
With enterprise networks becoming ever more complex monitoring them becomes harder without the expertise of an outside firm – one who has seen every possible configuration across different vendors hardware. This provides added security against threats such as denial-of-service attacks and other malicious actions from crackers. Your business will be provided with a higher level of service from an outsourced provider as they will have more experience and time dedicated to looking after your network.
Managed IT services are not only safe but also cost-effective for small businesses, meaning you get the most out of your investment in technology.
How do I know If I need a managed service provider?
- Has a large number of computers which need regular maintenance
- Uses software that requires updates on a regular basis
- Hosts databases or other applications which need to run dependably 24/7
- The benefits to choosing an outsourced IT company include:
- Upfront costs over the long term can be cheaper than doing it yourself. When purchasing new hardware for example, this is an obvious advantage.
- Outsourced IT services can identify and resolve issues before they affect productivity or cause damage to data.
- These firms have the expertise to monitor enterprise networks, so you won’t have to spend a fortune on training for your staff.
- Your business will be provided with a higher level of service from an outsourced provider as they will have more experience and time dedicated to looking after your network.
What is included in general managed IT services?
- Business continuity management
- Virtual server administration
- Network security assessments and monitoring
- Security audits and penetration testing
The bottom line is that having a reliable IT department will ensure your business doesn’t suffer at the hands of lacklustre technology support. Outsourced IT services Brisbane are designed to be user friendly so you don’t have to deal with constant changes in billing or complicated contracts; it’s a solution which allows you to continue working as if nothing has changed. Managed IT services can offer both short and long term contracts for those who would rather pay for these services on an annual basis. However, when using an outsourced provider you should take into account the level of service they can provide before signing up – this way if there are any problems you can easily switch to another provider or fix the problem yourself.
The outsourcing of IT services is a popular trend amongst small businesses, as they realise that it’s often better and cheaper than maintaining an in-house department. Gone are the days when IT systems were difficult to manage and maintain, meaning now is a great time for business owners to start taking advantage of this saving grace which will keep their company going strong. Picking out managed IT services is easy when you know what you’re looking for.
Why do we need managed services?
In today’s technology driven world, we almost can’t do without computers. We use them for shopping, banking, making reservations and paying our bills online. Computers are also used in the office to store important information such as sales figures and client details. All of this information is at risk if the network or computer system used to carry out these tasks breaks down due to a virus or hardware failure.
A managed IT service will ensure that your computer systems are well maintained and the company providing the services will have sufficient expertise that you won’t need specialist knowledge on site. This means you can concentrate on running your business instead of spending valuable time trying to resolve technical issues like installing updates and monitoring server capacity across your network; consequently, allowing you more time to do what you’re good at.
Managed IT services are normally provided by an IT firm which will take care of all your technology needs on a regular basis and can be accessed any time via phone, email or remote login. Some companies may also offer emergency support services if urgent attention is needed. These services are generally charged as an hourly rate and may be included in the monthly or annual contract fee depending on what you and the company agree upon.
Getting the most out of managed IT services:
If you opt for managed IT servicing then there are several things that should be done before entering into a contract with a service provider: – Make sure that the provide has sufficient experience to provide the type of service required – some companies may specialise in larger businesses, whereas others may be able to support smaller companies.
- Be wary of services which don’t allow you to choose the number of staff allocated to your business – this means that the company can effectively force you to pay for higher levels of service than you require.
- Read through all contracts carefully and make sure there are no hidden clauses which may mean that an add on service or other fees are automatically added onto your contract, eg: telephone line monitoring. The more experienced IT providers will have a range of different sized contracts available so you can decide what works best for your business.
- As technology advances at a rapid pace, we need to stay ahead in order to remain competitive within our industry; managed IT services provide a valuable support system that will ensure your business is operating at optimum efficiency.
Are managed IT services cost-effective?
Managed IT services can be one of the best investments you make for your business. It is favourable to use an experienced provider as they will look at your service requirements in more detail and should understand what’s important to you and your company in order to provide a better level of service.
For example, a managed service provider can monitor the performance of your system with much more accuracy than if done in-house by an employee; this means that problems such as lack of memory or hard disk space on servers or even spam email issues can be resolved before things go awry.
Skilled managed IT providers will also act proactively by maintaining backups and ensuring that all software updates are implemented – these tasks may not seem very pressing but they essential in keeping your systems running smoothly.
Emergency support is also a key benefit to having a managed IT service in place; any business will tell you that in an emergency, every minute counts when trying to resolve an IT issue and gain access back to your system as quickly as possible. This is where a managed service provider comes into its own by resolving issues remotely so you can be up and running again much sooner than if it was handled internally.
Managed services also help act as a framework for companies of all sizes although smaller businesses may find that using their internal resources may suffice. Some companies like Vodafone have chosen not to outsource but instead use their resources which are best suited for the task at hand . Regardless of the size of your business, it is always advised that you have a clear understanding of what will be provided in terms of the service agreement.
The rise of cloud computing has also allowed organisations to adopt flexible systems such as remote storage and backup solutions for their IT infrastructure. This means that onsite equipment can be kept to a minimum which results in savings and reduced risk associated with maintaining equipment. But whichever route you decide to go down, having an expert managed IT services provider by your side will always help keep your system running smoothly .
IT is a fast growing industry and there are several different ways that outsourcing your IT services can benefit your company: – It will allow you to concentrate on running the business instead of spending time running around trying to fix all the server problems yourself.
– You won’t have to put money into buying hardware/software and staff training as these can be supplied by your service provider which quite often includes an annual maintenance fee in their contract.
Other benefits may include: – Paying less for an equivalent service compared with what might cost to provide it in-house; – IT personnel can assist each other in case of network issues, allowing one part of the company to continue working while another part has its network fixed.
Get Remote Monitoring & Management for your business today!
Managing computer systems & networks is a 24/7 job and RMM makes life safer & easier for everyone.
RMM aka Remote Monitoring & Management refers to software that helps locate, update, & monitor client computers/servers/devices without the need for me being on site.
Emergency scenarios are significantly reduced by automatically monitoring your devices, automating services, reporting issues as they occur, & fixing those issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity.
Real Time Monitoring and Alerts:
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- VMware
- Hyper-V & SNMP enabled devices
Real Time Monitoring and Alerts:
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- VMware
- Hyper-V & SNMP enabled devices
Patch Management
We provide a complete platform for automating Patch Management in a simple and quick to implement methodology. Patch Management can be applied on individual devices and groups, including;
- Run Windows Update: All / Critical / Important / Security.
- Run Windows Update: Service Pack
- Install Microsoft Office Updates
- Install Driver Updates (Hardware)
- Install Java updates
- Install Adobe updates
- Reboot If Needed
Integrated Remote Support
Remote access with the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.
- System resources
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
Advanced Maintenance without taking over remote PC’s
Service Manager, Task Manager and Program Manager, uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.
Asset and Inventory Tracking
Quickly gather of network and asset information with a click of button and within seconds for any device that has the agent installed.
- Hardware distribution
- Software inventory
- Operating System distribution
- MS Office distribution
- Antivirus type, update and license status
- HDD Usage and alerting on upgrade required
- Hardware (CPU, Memory) type, size and alert on upgrade required
- Detailed Server and Workstation configuration and status
Powerful Reporting and Analytics
We can measure and track your networks, assets, health and performance using reports and gaining clear visibility on the IT environments. The Reporting Suite includes a wide range of different reports that help set data-driven goals and track the right metrics. Some of our top reports include:
- System Health at a glance
- Specific customer health
- Agent health
- System Inventory Audit
- Microsoft Licensing
- Reporting and Analytics